Team Leader Telemarketing

TEAM LEADER TELEMARKETING

JOB SUMMARY:

The Team leader Telemarketing will lead and oversee the Telemarketing division in the selling of products to a list of qualified prospects.

EDUCATION & EXPERIENCE:

• Import new numbers (suspects) into database for moving the sales process along from suspects to contacts to leads in the database.
• Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls.
• At least three years of successful telemarketing experience required.
• Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls

DUTIES/RESPONSIBILITIES:

• Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.

• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.

• Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.

• Prepares and presents weekly and monthly sales reports.

• Import new numbers (suspects) into database for moving the sales process along from suspects to contacts to leads in the database.
• Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls.
• Resolvecustomer complaints and grievances.

• Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Hires and trains telemarketers.

• Oversees the daily workflow and scheduling of telemarketing staff.

• Conducts performance evaluations that are timely and constructive.

• Handles discipline and termination of employees in accordance with company policy.

GENERAL PRE-REQUISITES:

• Excellent verbal and written communication skills.

• Excellent sales and customer service skills.

• Excellent interpersonal and negotiation skills.

• Strong supervisory and leadership skills with a proven ability to motivate and manage a team.

• Excellent organizational skills and attention to detail.

• Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.